Contact Us
At Roostino Casino, we are committed to providing you with the best possible gaming experience and exceptional customer support. If you have any questions or concerns, please don't hesitate to reach out.
Live Chat Support
For immediate assistance, feel free to engage our live chat service. Our multilingual team is available 24/7 to help resolve your queries quickly and efficiently.
Language Availability: English, French, German, Italian, Croatian, Slovak, Finnish, Czech, Hungarian, Polish, Norwegian, and Slovenian.
Email Support
If you prefer email support or need more detailed assistance, please contact us. Our team will get back to you as soon as possible with a solution to your query.
Response Time: We aim to respond within 6 hours for all email queries, Monday through Friday.
Help Centre and FAQ
Before reaching out to us directly, we recommend visiting our comprehensive help centre. Here you'll find detailed guides on how to use various aspects of the platform, along with answers to frequently asked questions (FAQs).
Multilingual Support: Our Help Centre is available in 12 languages.
Verification and Account Support
For any queries related to account verification or recovery, please contact us via email. We're here to help you resolve any issues as smoothly as possible.
Responsible Gambling Assistance
If you need advice on responsible gaming practices or wish to discuss your gambling habits, our team is here to offer guidance and support through various channels including our live chat service and dedicated email address.
Technical Support
For any issues related to the platform's technical aspects such as login problems, deposits, withdrawals, etc., please contact us via email. Our technical team is available 24/7 to troubleshoot and resolve your issues promptly.
Complaint or Dispute Guidance
In case of any complaints or disputes, we have an escalation process in place for resolving complex matters efficiently. Please reach out through our live chat service for assistance with escalating a query.
Escalation Process: Our dedicated team will work closely with you to understand the issue and resolve it as soon as possible.
General Support Workflow
For your convenience, please note the following steps:
Self-Service Options
Try searching the help centre or FAQs first.
Live Chat Support
For immediate assistance with basic issues during our operating hours (24/7).
Email Support
Reach out via our email address for non-live chat related matters.
Dedicated Channels
Use our dedicated support channels where necessary.
Account-Security Assistance
If you have concerns about your account security, please contact our support team via email for assistance with securing your information and protecting against potential risks.
Mobile and Desktop Support Accessibility
Our website is designed to be accessible across multiple devices. You can use any mobile device or computer to access the platform.
Operating Hours: Our services are available 24/7, but keep in mind that email responses may take longer outside working hours (Monday through Friday).
We appreciate your feedback! If you have a suggestion for how we could improve our support service, please feel free to share it with us via any of the contact methods above.
